Privacy Policy
Effective date: October 28, 2026
This Privacy Policy explains how Christian Molina Godina, doing business as NEMESIZ ("NEMESIZ," "we," "us"), collects, uses, and shares information when you use the NEMESIZ app and website to shop in our United States store, and the choices you have. It applies to customers whose purchase country in the app is the United States.
1. Who we are
Christian Molina Godina, doing business as NEMESIZ, an individual business owner based in Mexico. Our United States orders ship from Texas. Contact: contacto@nemesiz.mx.
2. Information we collect
- Account and identity: full name, email address, mobile phone number with its country code (verified by text message), and, for business accounts, the business name. Your password is stored encrypted by our sign-in provider; we cannot see it.
- Shipping: your shipping addresses and the name and phone number of the person who receives the order.
- Orders and payments: order history, payment method, coupons, points, and referral rewards. Card details go directly from the app to our payment processor, Stripe, including when you use Apple Pay where it is offered; we do not receive or store your full card number, expiration date, or security code. We receive the payment status and limited details such as the card brand and last four digits. When you pay by card, Stripe also receives information about your device and connection to help prevent fraud. If you pay by bank transfer, we receive the payment receipt you upload.
- Business accounts: the resale or exemption certificate you upload, if any, and the information on it.
- Health and fitness features (optional): the supplements you log, their doses and schedules; your workouts and routines; your runs (distance, time, pace, elevation, route, and starting city); and, if you connect it, information from Apple Health as described in section 5.
- Precise location: only while you record a run that you started, to measure distance and draw your route.
- Camera and photos: the profile photo you choose, payment receipts you upload, and barcodes you scan.
- Reviews: the rating, comment, and date you publish for products you received.
- App activity: favorites, notification settings, an activity history shown to you in the app, and the device identifier needed to send you notifications.
3. How we use information
We use your information only to: create and secure your account and prevent fraud; take, charge, ship, and support your orders; calculate and collect sales tax and keep the records tax law requires; run the points, coupons, and referral programs; provide the health and fitness features you choose to use; send you notices about your orders and account; moderate profile photos; and answer your support requests.
We do not use your information for third-party advertising, and we do not track you across other companies' apps or websites.
4. Sensitive information
Health-related information (supplements, workouts, runs, Apple Health) and precise location are sensitive. We collect them only to provide features you ask for, we never sell them, and we never use them for advertising. You can stop sharing them at any time in your device settings and delete them by deleting your account.
5. Apple Health
Connecting Apple Health is optional. With your permission, we read your saved runs (such as those from your Apple Watch) so you can see and log them, and we save your gym, CrossFit, and run workouts to Apple Health. When you log a run from Apple Health, we store its date, distance, and duration in your history; its route is read on your phone and is not uploaded to our servers. Apple Health data is not used for advertising or marketing, is not sold, is not shared with third parties, and is not stored in iCloud by us. You can remove access in Settings > Health.
6. Who we share information with
We share information only with service providers that help us run NEMESIZ, and they must protect it at least as well as this Policy does:
- Stripe (payment processing, fraud prevention, and sales tax calculation using your shipping address and the items in your order).
- Envia.com and shipping carriers (your name, phone number, and shipping address, to quote and deliver your order).
- Google Firebase and Google Cloud, in the United States (database, photo storage, sign-in and text-message verification, order processing, notifications, and automated screening of profile photos for inappropriate content).
- Apple (delivery of notifications and, where offered, Apple Pay). Apple Health data stays on your device under your control.
- Our bank (if you pay by bank transfer, your payment and the name on it reach our account).
- Ambassadors: if you use an affiliate code, we share only whether the order was completed, to calculate their commission — never your contact details or address.
- Authorities, when the law requires it (for example, tax authorities), or to protect our rights and our customers' safety.
- A successor, if our business is merged or sold, under this same Policy.
We do not sell your personal data, we do not share it for targeted advertising, and we do not allow other companies to collect information about your activity across websites or apps through our services.
7. "Do Not Track"
Because we do not track you over time across third-party websites or apps, and do not allow third parties to do so through our services, we do not change our practices in response to "Do Not Track" browser signals.
8. Your choices and rights
Wherever you live in the United States, you can:
- Access the personal information we have about you and get a copy of it;
- Correct inaccurate information (most of it you can edit yourself in Profile);
- Delete your account and personal information (Profile > Personal Data > Delete Account, or by email);
- Know that we do not sell personal information or use it for targeted advertising, so there is nothing to opt out of.
To make a request, email contacto@nemesiz.mx from the email on your account, or write to us from Support in the app. We will answer within 45 days; if we need more time, we will tell you why within those 45 days and take at most 45 more. If we decline your request, you can appeal by replying with the word "Appeal"; we will answer your appeal within 45 days and explain the result. If we deny your appeal, you can contact your state's Attorney General.
9. Keeping and deleting information
We keep your information while your account is open. When you delete your account, we delete your account, profile, photo, addresses, points, referral code, supplements, routines, workouts, runs, activity, favorites, and settings right away. We keep your orders (and the sales tax and payment records attached to them) for as long as tax and accounting laws require. Your published reviews stay with your shortened name and without your photo; you can delete them first from Profile > Reviews. Anything you saved in Apple Health stays on your device.
10. Children
NEMESIZ is only for people 18 years of age or older. If we learn that an account belongs to a minor, we delete it.
11. Security
We use encryption in transit and at rest and strict access controls to our databases. No system is perfectly secure, so please keep your password private.
12. International processing
We are based in Mexico. Your information is processed in the United States (Google Cloud) and in Mexico, under this Policy.
13. Washington residents
Washington residents can read our separate Consumer Health Data Privacy Policy in the app and at nemesiz.com.mx/privacy/washington.
14. Changes to this Policy
When we change this Policy, we update the effective date above and tell you in the app before the changes apply. If a change is significant, we will ask for your consent where the law requires it.
15. Contact
Christian Molina Godina, doing business as NEMESIZ · contacto@nemesiz.mx